FAQs

Shipping
Currently we only ship to Australian addresses but in the near future we will expand to overseas shipping.

Postage Time
We post all orders as soon as we can and shipping times in Australia vary but may be up to two weeks as all packages as posted through Australia Post. All online purchases will include a tracking number in a separate email once the package has been picked up by AusPost.
Express shipping is also available.

Shipping Costs
Shipping costs will all depend where you live in Australia. The cost are calculated independently at the shipping screen during purchase.

Prices
All prices are in Australian Dollars ($AUD)

Returns & Exchanges

1. The return is within 21 days of the original sale date.
2. Items must be in original sale condition (unworn, unwashed, or otherwise unused)
3. You must cover the cost of the return shipping for the original purchase. The exchange will be posted out at no additional cost.
4. All exchanges are shipped out only once the original purchase has been received and inspected by XHALE™.
5. If an item does not meet the the original sale condition criteria an exchange will not be granted, and the original purchase will be returned to you.
6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the exchange.

Faulty Returns

If the product(s) you receive are faulty, XHALE™ will offer an exchange, credit or refund on any returns.  Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount. Subject to the following conditions:

1. Products purchased from the XHALE™ online store can be returned at any time by the customer with proof of purchase;
2. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
3. Items must be in original sale condition (unworn, unwashed, or otherwise unused);
4. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
5. A refund will only be issued to the person listed on the billing address. A refund cannot be issued on another person's behalf.
6. You may be asked to provide personal details for proof of identity for refunds to be issued. These details will be used for the purpose of processing a refund and protect against fraud.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

XHALE™ reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms 

 

If you have any questions please contact us at sales@xhalethelabel.com